Application Managed Services

Maintaining logistics systems requires a high level of expertise and the risk of reliance on individuals can make companies vulnerable. Our expertise is built on the sound practices and experience of our team who have worked closely with some of the worlds most complex supply chains.

With a dedicated centre of excellence in India and support facilities around the world, Flo offers 24-hour follow the sun support for supply chain applications. We follow an internal set of ITIL processes and with the tools at our disposal are able to monitor and prevent issues, as well as react proactively to prevent service disruption. Managed services can be provided on a short-term or project basis, longer term as an extension of your support team, or as an entirely outsourced function.

Those who chose Flo as their managed service partner gain from logistics consultants with the highest calibre of technical and functional expertise, who will work as an extension of your team whether remotely or on-sites.

• ITIL Certified
• Up to 24×7 support window
• Support for Incident, Change, Problem and Release Management
• On Call Service for critical P1 issues
• Service Windows to suit client requirements
• Dashboards for service management and internal escalations
• In-depth expertise available around the clock
• A commercial framework to suit both parties
• Competitive rates for support during business hours and out of hours
• Processes in place to enable a flexible pool of resources to support business critical systems
• Tools to enhance the user experience and reduce the time spent on data collection, processing and administration

Flo Managed Services, as well as providing a trusted and scalable supply chain resource, will bring additional value to your business through new methodologies, best in class solutions and tools and our mantra of continuous improvement. We will help you to extract the maximum value from your logistics function, giving you advice on improvement opportunities, best practice, systems and processes.

Flo brings together a dedicated support team, unique tooling and service expertise to provide carefree solutions. It includes comprehensive 24/7 application support / managed services, system-ready master data, simplified data and configuration management and automated testing.

Our accelerators help you maximise ROI enabling faster go-lives and streamlining ongoing processes. Based on experience, we provide solution templates, as well as tools and services for master data management, configuration management and automated testing.

Evaluate your supply chain and achieve world class performance

We understand supply chains. Our 6Ps model (People, Process, Place, Partners, Platform and Performance) identifies the starting point for transformation, helping you drive towards optimised performance and leverage the most value from modern technologies.

Identify hidden benefits within your logistics network

Flo IQ, our Identify and Quantify Accelerator, enables you to perform detailed what-if scenario modelling to discover quick wins and the hidden benefits within your operations whilst quantifying the business case for change.

Maximise the business benefit of your supply chain transformations

Our approach to business change underlies our success. Considering pre-project, project and post-project factors, and addressing impact, we guarantee project delivery and maximise benefits.

Going beyond systems implementation to ensure you get the right solution

We bring the right mix of technical, functional and solution integration expertise to deliver your solution. Our team work with you to understand your business, processes and system requirements identifying the drivers for success. We are delivering projects of all sizes across all continents.